Facebook changes that impact marketers: Groups no longer like Pages and Apps get a privacy update

October 6th, 2010

Topics: Facebook, Perspectives, Social

facebookevent

At today’s Facebook press event, Zuckerberg announced several changes coming to the site and two of them have big implications for marketers.

Groups and Pages no longer feel like confusing clones

groups I have heard many a marketer wonder whether or not they should start a group or a fan page as their hub for their Facebook presence. I’ve pointed many people to resources that explain the advantages of Pages over Groups, but they looked so dang similar that it often felt like splitting hairs. A while back Facebook announced that they were going to get rid of Groups, but then later changed their mind in favor of overhauling them. Well now they have.

Groups are now designed to be what their name implies, a group of your contacts that you want to have a more focused interaction with. Here’s a quick video explaining how the new Groups work.

Groups are now private by default. They don’t appear to offer custom tabs they way fan pages do. Groups offer the ability to have group chat sessions. They also offer collaboration features now like the ability to work on shared documents. Those are very distinctive features now from fan Pages that makes it clearer for brands to decide which type of space to use for public marketing and which to use for collaboration or narrow messaging.

Apps privacy dashboard update

Privacy and user trust are critical issues that surround Apps on Facebook. Today Facebook made an important step toward building more user trust in Apps by giving the user more control and visibility over Apps accessing their data. Users can now view the permissions they have granted to Apps in the same screen that lists their authorized Apps, which makes it easier to manage. They can also now revoke email access independently of deauthorizing the app. And a huge step in transparency, users can see what data Apps access about them and when. Here’s a video that explains it further:

These progressive moves give users more control over their data privacy. It should make people feel safer and more likely to grant permissions to apps for accessing their profile data. Obviously this is great news for users, but it’s also good for marketers because trust built on transparency should increase app adoption and fuel responsible use of profile data for serving customers.

  • http://seogoddess.me Jenn

    Another Facebook Page vs. Group – http://wappow.com/blog/facebook-page-vs-group

    It’s a talk I gave at one of our local Huzzah! workshops and had so many people wanting to share the info out I did a blog post.

    Jenn

  • http://www.jimgrayonline.com Jim Gray

    finally…i didn’t really see the purpose in the groups anymore…but this is going to be interesting for all this companies make internal social networks. for instance, why would churches pay to buy a private network if they can use fb groups?

  • Thom Schoenborn

    Groups seems like the biggest thing for marketers.

    Basically, Groups encourages users to improve the targeting that already makes Facebook so amazing.

    If you’re targeting people based on an interest (running, for example) and you get a person to share your page, or use your app, or make a personal statement using your brand, then they share it with a MORE relevant group. You’re going to get a more efficient lift. You’re going to annoy fewer people.

    One would imagine that you will get fewer impressions and interactions because people will be sharing things with fewer people. But it will be better, more relevant interactions because they share an interest. Plus, those people who get annoyed with those over-sharers will be less likely to tune them out/hide them because they’re not being inundated with MyRunKeeper posts and RunningBuddy games.

    And presumably, this kind of data — the types of groups you set up, the interactions, and the title you give the group maybe? — will be available to marketers.

    Interesting day. Plus, who knows? A redesign coming soon?