Our Response to Google’s Query String Security Announcement

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Yesterday Google announced changes to their default search experience for users signed in to a Google account – http://googleblog.blogspot.com/2011/10/making-search-more-secure.html When Google makes a change like this there’s usually some confusion and this is no exception. As with the Instant Search changes last September – read our post here – we’re working with the Google Search

Architecting for Customer Feedback

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WOW! what an eventful summer – I was so focused on our product releases of Summer ’09 (Analytics 9!) and the upcoming Fall ’09 that I neglected this space. I can’t argue with this priority given the results. And, from the overwhelmingly positive feedback from our customers, soon to be customers and partners it appears

Unfettered Data Access – what does it really mean?

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Having access to one’s own data seems a pretty simple concept. Yet many companies, who are entrusted with their customer’s data, make it challenging for their customers to actually get their data in a reliable and usable manner. Some of the reasons cited are technical such as architectural limitations or lack of sufficient infrastructure that