ForeSee Results’ goal is three-fold: 1) We want Webtrends to understand visitor satisfaction with this microsite and be able to see how it changes over time as the campaign changes. 2) We want to use customer-driven data to help Webtrends prioritize which changes or improvements to the site will make you, the site visitor, more

Online surveys don’t work. Customer satisfaction tells you nothing. That’s a controversial start to post by a company that uses online surveys to gauge customer satisfaction, right? But it’s the truth. Most of the solutions out there that claim to measure or manage online customer satisfaction are selling you a bill of goods. However (and