Last month, we updated WebTrends On Demand with a new version:  Analytics 8.6.  We improved the ways you can access and use your data in the applications you use everyday.  Hopefully you’ve experienced our new “Connect” feature.  If you haven’t seen it in action yet, you can find it on the left-hand toolbar when you log into your On Demand account.  Connect provides centralized access to the many methods of data exchange within WebTrends Analytics, including SmartReports for Microsoft Excel, the ODBC driver, Lookup tables, the WebServices API, and the Analytics Report Exporter. There is a What’s New document that provides more details for you and can be attached to an email for your data hungry colleagues as well.

During this update we also made a terminology change to our licensing agreement and terms of service.  We are now using the term “Server Calls”  to refer to the unit of measurement for billing purposes.  The change to “server calls” was made to more accurately reflect tracking of visitor actions in formats like Flash, Ajax, and other web technologies.  As we continue to expand our functionality in these areas and as new web format become widely adopted the change from “Page Views” has become industry standard. 

On Demand customers can find Terms of Service by  logging into WebTrends On Demand and clicking on “Accounts” in the upper-right part of the browser screen. The “Terms of Service” link on the top-right of the Accounts screen.

And now…. news for our software customers: While Analytics 8.6 is an On Demand release, we provided something for you too! Now available for download is a Browsers and Keywords updater.  This installer program can update the browsers.ini and keywords.ini files in your WebTrends Analytics software installation.  These files are used to generate data as it relates to browsers, platforms, mobile devices, and spiders.  Ensuring these files are up to date is important as traffic from mobile devices increases on your site.  Please note that no licensing changes were made for software, the above terminology information is only subject to On Demand.

Whether you are a software or On Demand customer, we’re working hard to improve your experience with WebTrends.  Let us know how we’re doing – provide feedback from within the product, comment on our blog, user forums, or contact any of us directly. We’re listening.

This entry was posted on Friday, December 19th, 2008 at 7:00 am and is filed under Data Portability, Industry Perspectives, Inside Webtrends. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.