It Was All About the Customer at Forrester’s Marketing Leadership Forum 2012

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During the two day conference in LA this week, every keynote and track session started and ended with the customer. Instead of focusing on topics like how to acquire more fans on Facebook, or how to increase click-thru rates, the speakers discussed ways to get a holistic view of the customer, how to engage with the customer and how to put the customer at the center of the business.

Adapting To Your Dynamic Customer Base

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What was once a fairly straightforward path of leading prospects through the sales funnel is now a dynamic multi-channel passageway filled w/endless choices for consumers. On 4/17, we presented a Webinar w/analysts from Altimeter Group to provide tips from experts on the changing customer journey.